Returns and Refunds Policy

If you are not entirely satisfied with your purchase, we're here to help. Our non-customized products can be returned within 30 days of the original purchase of the product. To be eligible for a return, please make sure that:


The product was purchased in the last 30 days

The product is in its original packaging

The product isn't used or damaged

The product has not been customized or personalized, i.e. with a player name and number.


Products that do not meet these criteria will not be considered for return.


Please contact us before you send the product:


72 Kincort St
Toronto, ON M6M 5G1


Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from JerseyFactory.com.


Damaged items: If you received a damaged product, please notify us immediately for assistance.


Sale items: Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.